Responsible Gambling Policy

Participation in the gaming activities available on the platform is strictly prohibited for individuals under 18 years of age. Access to services is subject to verification of the user's age during the registration process. Systematic checks are carried out on the identity documents provided to ensure absolute compliance with this legal provision. Should any attempts at access by minors be detected, the related account will be immediately suspended and the associated information invalidated.

Player well-being is a central element of our operational philosophy. To ensure that gaming remains an enjoyable and risk-free activity for personal, social, and economic spheres, a conscious approach is fundamental. Responsible gaming is based on awareness of one's limits and the understanding that the outcome of sessions is governed by chance and does not in any way constitute an alternative source of income or a method for resolving pre-existing financial difficulties.

To actively support users in the responsible management of their sessions, the platform integrates a series of technical limitation tools, configurable directly by the user within their profile settings.

Deposit Limits

This tool allows the user to set a maximum amount of money that can be deposited into their gaming account within a specific timeframe, on a daily, weekly, or monthly basis. Once the set limit is reached, the platform will automatically block any further top-up operations until the end of the specified period. Requests to reduce the limit take immediate effect, while requests to increase it require a reflection period before being activated.

Loss Limits

The user can define the maximum amount of net losses they are willing to accept within a specific time interval. This mechanism takes into account the difference between the amounts wagered and the winnings obtained, preventing further gaming activities if the set threshold is exceeded.

Session and Time Limits

This control allows you to predetermine the maximum duration of a single browsing and activity session on the platform. When the set time expires, the user receives an automatic notification and is invited to end the session, promoting a balanced management of time dedicated to entertainment.

Temporary Break Periods

If the user feels the need to temporarily step away from the platform, they can activate a break period (time-out) lasting a few days or weeks. During this time interval, access to the gaming account will remain partially limited, preventing participation in gaming activities but allowing for the withdrawal of available funds.

Self-Exclusion from Gaming

In cases where a prolonged or definitive detachment is appropriate, the platform provides the self-exclusion function. Self-exclusion can be for a fixed term (e.g., 6 months) or indefinite. During the self-exclusion period, the account is completely blocked, the user cannot place bets in any way, open new accounts, or receive informational communications. Cancellation of indefinite self-exclusion can only be requested after a minimum period has passed and requires a specific review procedure.

It is important to recognize early the signs that may indicate the development of a problematic relationship with gaming. Users are invited to monitor their behavior and pay attention to the following indicators:

Dedicating time or money to gaming that was initially intended for other essential activities.

Attempting to recover losses by immediately placing new bets.

Gambling as a means to escape stress, anxiety, loneliness, or personal problems.

Lying to family or friends about the amount of money spent or time dedicated to gambling.

Experiencing irritability or restlessness when trying to cut down or stop gambling.

To maintain control, it is recommended to always set a fixed budget before starting, not use borrowed money, and consider the sums spent as the cost of entertainment, accepting loss as part of the experience itself.

If the user believes their relationship with gambling is becoming problematic and the platform's self-limitation tools were insufficient, it is strongly recommended to seek qualified help. There are numerous public health facilities, telephone helplines, and independent associations specializing in offering free and confidential advice, psychological support, and therapeutic paths for managing gambling addiction. You can request guidance on how these external services work by contacting the platform's support.

Preventing minors from accessing gambling is a shared responsibility. In cases where the platform is used on computers or mobile devices that may also be accessed by children or adolescents, appropriate precautions are recommended. There are filtering software and parental control systems that allow selective blocking of access to gambling websites. It is also recommended not to save login credentials in shared browsers and to always lock the profile with a secure password at the end of each session.

The organization is committed to training its customer support staff to recognize signs of gambling-related distress and provide sensitive, informed assistance aligned with the principles of this policy. The platform adopts internal monitoring procedures to identify operational anomalies and ensure an environment that complies with the highest consumer protection standards.

The Responsible Gambling Policy is regularly reviewed to ensure its effectiveness and alignment with industry best practices and regulatory developments in player protection. Any structural changes will be promptly published in this section.